What happened to service with a smile?

At a time when customer appreciation should be a priority it seems to be going in the opposite direction. A simple “thank you’’ at the close of a transaction not only confirms that you made the right choice for your purchase but that you are also appreciated for making that purchase.

This is a subject that covers a wide range of buying decisions. Do we expect too much when we fill our fuel tanks and are disappointed when we leave with the same buggy windows we drove in with?

Did we miss something after making the weekly supplies purchase and leave only with a “here’s your receipt”?

Service as a priority seems to have slipped south over the recent few months. Maybe it’s the pressure that we all feel from an ailing economy or in some cases it appears to be employees who  just don’t seem to like their jobs. Whatever the reason, it only takes a couple of seconds to say “thank you.’’

A lack of appreciation leaves a lasting impression on customers who may just seek out a new provider for their needs. New customers are hard to come by. Let’s take better care of the ones we have.

Thank you!